A - Z
BH-20 700091 kolkata IN
Ononya.com
BH-20 kolkata, IN
+9118008914210 //d2pyicwmjx3wii.cloudfront.net/s/5f7ee651dd8b63479645b783/61de87579f69d187c8f8fca1/webp/tec-shop-480x480.png" customercare@ononya.com

Return policy

  1. Returns and Cancellation

The platform offers following returns, exchange and cancellation unless otherwise expressly provided and disclosed by the Company and/or the vendor in relation to specific Product/s listed on the Platform. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions

1.1  Returns& Exchange:

All Orders are categorised into 3 categories with Returns & Exchange Policy as stated for the categories:

  1. Small Durables / Electronics & Mobiles where self-installation is possible
  2. Large Durables where Installation service is needed
  3. Accessories

 

1.1.1 Category specific Return Window, Defect identification & Exchange Actions

 

  1. Small Durables / Electronics & Mobiles where self-installation is possible
  • 7 days from the date of sale
  • Like to like replacement in case of Dead on Arrival or identifiable defect
    • To help resolve issues with product, troubleshooting may need to be carried out on product either through online tools, over the phone, and/or through an in-person technical visit.
    • If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.
    • If no defect is reported / diagnosed within Returns Window, subsequent issues will need to be carried out through the Brand Service Centre
  • No Replacement will be carried out in case of a Mechanical wear & tear
  1. Large Durables where installation service is needed
    • For a Self-Installation, the defect reporting will need to be within 7 days of sale
    • For Installation service availed from Seller or Brand Authorized Personnel, defect reporting will need to be within 10 days of Installation
    • Like to like replacement in case of Dead on Arrival or identifiable defect
      • To help resolve issues with product, troubleshooting may need to be carried out on product either through online tools, opening sections of product and/or through an in-person technical visit.
      • If a defect is reported and/or determined within the Returns Window, a replacement of the same model will be provided at no additional cost.
      • If no defect is reported and / or diagnosed within Returns Window, subsequent issues will need to be carried out through the Brand Service Centre
    • Only one replacement shall be provided
    • No Replacement will be carried out in case of a Mechanical Wear & Tear unless reported by the Installation support from Seller / Brand Authorised Personnel

 

  1. Accessories
    • Unless otherwise mentioned, these are not returnable due to their nature unless otherwise stated on the product pages

 

 

 

1.1.2 Returns Pick Up System

 

In case of returns, item(s) will be picked up from the delivery address only unless coordinated otherwise for Vendor discretion and acceptance.

 

During pick-up, product will be checked for the following conditions:

  1. Correctness of Product Returned
    • IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be not be detached & clearly visible in original invoice which need to be made available.
  2. Completeness of Product Set
    • All accessories& Instruction Material (like remote control, starter kits, instruction manuals, chargers, headphones, etc.)
    • Any freebies will need to be returned in case of a Refund has been agreed upon as per the Refund Policy
  3. Condition of Product
    • Product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
    • Mobile/ Laptop/ Tablet should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
    • No mechanical damage should be on the product (including SIM trays/ charging port/ headphone port, back-panel etc.)
    • Product should be without any scratches, dents, tears or holes.
    • Product Condition will be at the Discretion of the Seller / Installation Agent / Brand Authorised Personnel / Pick Up Representative
  4. Condition of Packaging
    • Original Packing box & material should be in undamaged condition and used for original condition repacking
    • Any deviation will be at the discretion of Installation Agent / Brand Authorised personnel

 

 

1.1.3 Wrong Product Delivery / Missing Product

 

In case of receipt of a Wrong Product or if you do not receive the Product after a Delivery Notification (“Missing Product”), the Company needs to be notified through the Platform

of the incident with the Order IDnot later than seven (7) days from receipt of the Product or delivery notification.

 

In case of not notifying the Company of the aforementioned request within the seven (7) day period, one shall be considered to have unconditionally accepted the Product and no return notification of the Product shall be accepted thereafter.

 

Upon receipt of the aforementioned notification of the incident within the timelines specified, the Company/vendor shall contact you and make reasonable enquiries to ascertain and verify the case.

 

Upon completion of verification and acceptance of the case, one will be provided the like-to-like replacement product at no extra cost subject to return & pick-up of the original item delivered. No changes in Delivery Address will be entertained at this stage.

 

1.1.4 Scheduling of Pick Up of delivered Item

The Company’s/vendor’s service provider may contact  and coordinate the pick-up timing and buyer agree to reasonably cooperate with scheduling.

If a pick-up fails due to your absence or failure to return the Product in the same condition as received or any factor attributable to you, then the Company’s/vendor’s service provider shall attempt one ( 1 ) more time to complete the pick-up in coordination with you.

 In case of two (2) such subsequent failed attempts due to any factor attributable to buyer, then buyer will be deemed to have accepted the Product as-is and the Company shall be under no obligation to accept or procure the return of the same for exchange.